Download the Zoom QuickStart Guide


Summary

As of July 2018, CSC has partnered with Zoom to offer a unified web-conferencing platform for Chadron State College. Zoom might be used in CSC Online courses, ITV classes, and connected classrooms.


NOTE:  All Chadron State faculty and staff can create a Pro Zoom account for video web-conferencing by going to csc.zoom.us and sign in with your Chadron State College username and password (enter “csc” if prompted for a company domain). Meetings for Pro account holders are unlimited in duration and can also be recorded for later viewing and sharing.  Participants and/or attendees do not need a Zoom account to join a meeting.


Zoom Support


What Is Zoom?

Zoom is HD capable video conferencing with screen-sharing that provides rich, interactive communication for up to 50 people at a time. It offers mobile-screen sharing, document annotation, session recording, and works across desktop, tablet, and mobile devices. There’s also a free teleconference number so people can call into the meeting.


Why use Zoom?

  • Hold virtual office hours
  • Use the recording feature to save a session for future reference and with people who couldn’t attend in real-time
  • Bring in a guest speaker from a remote location
  • Share a document or presentation, and annotate it while you discuss it together
  • Give keyboard and mouse control to another participant – great for troubleshooting
  • The only person who needs an account is the person who originates the meeting
  • Hold quick group/department meetings

        

KEY FEATURES:

  • HD video- and audio-conferencing (with the optional telephone call-in number) for up to 50 people at a time
  • Active and spotlight speaker—very useful for meetings with multiple participants
  • Private and group chat during the meeting
  • Accessible from mac, windows, iOS, and Android devices
  • Multi-monitor support to see participants on one screen and presentation on the other
  • Screen Sharing—desktop and mobile—(e.g. revise an article prior to submission)
  • Video recording—MP4 recording and playback—screen annotations (e.g. record an exam review session or record a technology training session and share it online with those who could not attend)
  • Schedule meetings in advance and schedule recurring meetings—(e.g. office hours, advising, talking with students, quick meetings with people on another campus)


Getting Started with Zoom

  1. Go to the CSC Zoom portal page located at https://csc.zoom.us from your computer or mobile device.
  2. Click “Sign In” (enter “CSC” if prompted to enter a company domain)
  3. Enter in your Chadron State College username and password (the credentials used for campus computers and email access).
  4. The Zoom app will automatically download once you start or join a meeting.  Alternatively, you can download and install the “Zoom Client for Meetings” manually from the link at the bottom of the CSC portal page by clicking on Download Client
  5. On the “My Meetings” page you can create scheduled meetings by clicking “Schedule a Meeting” at the top right.
  6. After clicking “Schedule a Meeting”, you will be prompted to fill out information regarding the details of your meeting including topic, date, and time. For most calls you want to leave Host and Participants video “On” and select “Both” Telephony and VoIP for Audio Options.
  7. Once you’ve filled out all the information, click the “Save” button at the bottom of the page to schedule your meeting.
  8. Now look for the "Join URL" link. That is the link you will provide your participants to join your meeting.
  9. Copy and paste the given link into an email or click “Copy the Invitation” to get a pre-made script to email your participants. The invitation includes both the URL web link as well as other important connection information to join the meeting including a phone number if they are unable or choose not to use a computer for audio.
  10. When you are ready to start your web conference meeting, log back in and click “Start” on the designated meeting you created. Make sure the Meeting ID matches the URL link for the meeting information you sent out to your participants.


Adding Zoom Meetings in an online course (CSC Online-Sakai)

NOTE: Prior to adding the Zoom Meetings tool in Sakai, your Zoom Pro account should be created by going to csc.zoom.us and using the Sign In option (see "Getting Started with Zoom").

  1. In your online course, open Site Info and select Manage Tools
  2. Expand the section External Tools, located near the bottom of the page
  3. Check the box next to Zoom Meetings, and select Continue
  4. Select Finish to complete adding the tool to your course.
  5. Using Zoom Meetings, you may schedule web conferencing meetings with students in your course. Meetings scheduled using the Zoom Sakai tool will be contained in the course, without requiring you to send a separate invite to the students. Students may join a scheduled meeting by opening Zoom Meeting and joining the desired meeting from the list of meetings scheduled in the course.


Solving the issue with duplicate Zoom tools in a course and the "Not yet configured" error message

When Fall 2018 course shells were created, a misconfigured instance of the Zoom Meetings tool may have been added to the course. The problematic Zoom menu item is hidden from students (greyed out, with a hidden icon) and you will see an error message stating "This tool is not yet configured". To fix this issue, the problematic Zoom Meetings tool must be removed and a new Zoom tool must be added to the course. This process may be completed by following these steps:

  1. In Site Info > Tool Order, select the gear cog icon next to the problematic Zoom Meetings tool, select "Delete this tool", and click Save.
  2. Next, follow the steps above in "Adding Zoom Meetings in an online course (CSC Online-Sakai)" to add the Zoom Meetings tool back to the course.


ZOOM references, meeting tips, and additional support

CSC Zoom Portal page

https://csc.zoom.us/

                Enter “CSC” if prompted for domain

                Download Zoom Client/Access Support Information

Sending invitations/Scheduling

https://youtu.be/ZAYv8sVPTxU

Use preconfigured options, invite by name/search, or copy and email invitation

     

Videoconference best practices (courtesy of Stanford) –

https://youtu.be/FAhb8POx7_0

1.     Try to connect via a wired Ethernet jack. This prevents WiFi dropouts and speed issues.

2.     If connecting from a laptop, plug in the laptop wall power. Battery use can adversely affect video quality. 

3.     Test the connection before the call; this is strongly recommended. 

§  If you use Zoom: Go to the Zoom site to test your audio connection or test your video connection

4.     Ensure that you have a camera, microphone, and headphones or speakers available. Earbuds or headphones are preferable to avoid audio feedback and echo. Most modern laptops and all-in-one desktops have a headphone jack, microphone, and speakers built in.

5.     Be aware of your surroundings and how you appear visually.

§  Call from a quiet location with no background noise.

§  Close blinds on windows so that you are easier to see on video.

§  Wear neutral, solid-colored clothing. Avoid black, white, or striped clothing.

6.     Be aware of your behavior. Because you are on a video conference, people can see what you are doing at all times.

7.     Be aware that TLC/IT often cannot troubleshoot remote connections because there are many equipment configurations and network connectivity options.

8.     Follow all instructions in the video conferencing invitation and note important supplemental information, such as a backup phone number in case you are disconnected.